Training & Support
Hands-on expertise — wherever you need it
Mission Bio's Field Application Scientists (FAS) and Field Bioinformatics Scientists (FBS) offer comprehensive training and support on the Tapestri platform, onsite or remote, matched to your team's needs and experience level.
Standard
Standard Training
The foundational introduction to the Tapestri platform workflow. Onsite or remote with a cell-line sample to ensure your team is ready to run.
- Onsite or remote delivery
- Process 1 cell-line sample end-to-end
- Platform overview: encapsulation, barcoding, library prep
- Quality metric review and QC interpretation
Focused Support
Sample Preparation Support
One day of dedicated hands-on sample preparation training using your own samples — ideal for labs working with challenging input materials.
- 1-day onsite or remote FAS session
- Techniques: MRD enrichment, nuclei extraction & more
- Uses a customer-provided sample
- Best for labs with non-standard sample types
Premium
Premium Training
Comprehensive, multi-sample training with a cell line plus your own samples. Onsite or remote. Ideal for new Tapestri labs wanting a confident start.
- Onsite or remote delivery
- Process 1 cell-line sample + up to 2 customer samples
- Covers full workflow from sample input to data output
- Suitable for teams onboarding 2+ users
Bioinformatics
Bioinformatics Training
Remote onboarding to Mission Bio's secondary and tertiary analysis solutions — from the Tapestri Pipeline to application-specific pipelines and Mosaic.
- Remote delivery by Field Bioinformatics Scientists
- Covers Tapestri Pipeline, Clonal Insights, and application pipelines
- Introduction to Mosaic for advanced custom analysis
- Hands-on walkthrough with your own data where possible
Best Value
Premium Services & Support Package
An annual package providing proactive, priority access to Mission Bio expertise — designed for high-throughput labs that cannot afford downtime.
- 2 days on-site support by request, per year
- 1 day on-site training / retraining for 2–3 additional users per year
- Fast instrument replacement for issues or troubleshooting
- Priority technical support — <24 hour response time
White-Glove Panel Design
Custom panels — built by our bioinformatics experts
Mission Bio's bioinformatics team designs fully custom panels for even the most challenging genomic regions and unique target combinations — tailored precisely to your research question.
DNA Custom Panel Design
Up to 10 hours of dedicated bioinformatic design service for one fully custom DNA panel — tailored to your specific targets, indications, and sample types.
- Covers SNV, indel, and CNV target regions
- Supports human, mouse, or custom reference genomes
- Up to 1,000 amplicons per panel design
- In silico QC review before panel ordering
- Includes Tapestri Designer consultation
DNA + RNA Custom Panel Design
Up to 10 hours of bioinformatic design service for multi-omic panels that incorporate both DNA and RNA targets in a single Tapestri assay.
- Combines targeted DNA sequencing with gene expression
- Custom gene lists up to 300 RNA targets
- Optimal for clonal evolution + immunophenotyping studies
- Validated for Clonal Insights DNA + RNA pipeline
- Wet-lab performance verification available
Bioinformatics Analysis
Expert analysis — on demand
Mission Bio's bioinformatics scientists provide a full range of analysis services covering secondary processing, multi-omic analyte analysis, and specialty pipeline reporting — so you can focus on the science, not the software.
Service | What’s Included | Best For |
|---|---|---|
Hourly Analysis | One hour of service for secondary and/or tertiary data analysis needs. Flexible, on-demand expert support for any stage of the workflow. | Troubleshooting, ad-hoc questions, or augmenting an existing analysis |
Analyte-Specific Analysis Per Sample | Per-sample analysis of SNV + CNV, SNV + CNV + Protein, or DNA + RNA. Generates a complete secondary analysis output file set ready for downstream interpretation. | Labs needing clean, processed output without bioinformatics overhead |
Clonal Insights Pipeline Tertiary | Per-sample tertiary analysis including variant calling, clone construction, phylogeny, protein signatures, and (DNA + RNA) gene expression profiling. Fully automated report. | Hematologic malignancies, MRD monitoring, longitudinal clone tracking |
Genome Editing Pipeline Tertiary | Per-sample analysis of on- and off-target edits at single-cell resolution. Quantifies zygosity, co-occurrence, predicted translocations, and protein knockout correlation. | CRISPR, base editing, HDR, NHEJ characterization |
Multiple Myeloma Pipeline Tertiary | Per-sample comprehensive report with rare clone detection, VDJ clonotyping, CNV, protein signatures, phylogeny, and longitudinal fish plots. | MM, MGUS, SMM research — clinical and preclinical programs |
Genome Integrity Pipeline Tertiary | Per-sample genome-wide CNV analysis at single-cell resolution. Automated report defining clones by CNV aberrations with genome-wide coverage visualization. | Cell & gene therapy product characterization, chromosomal stability studies |
Need help choosing? Our bioinformatics team can recommend the right analysis tier based on your sample type, research question, and downstream publication or regulatory goals. Contact us to discuss →
Instrument Warranties
Minimize downtime — protect your investment
Every new Tapestri instrument purchase includes a one-year standard warranty. Extended warranty options are available to provide ongoing coverage, rapid response, and peace of mind for high-utilization labs.
Standard Extended Warranty
Continued coverage beyond your first year
- Whole instrument replacement in the event of a critical malfunction
- Coverage maintains your lab's operational continuity after the first year
- Available as multi-year option — single or multi-year extensions
- Standard technical support included throughout warranty period
Premium Extended Warranty
For labs that can't afford interruption
- Fast instrument replacement — ships within 48 hours from Mission Bio
- 2 days on-site or remote support by request, per year
- 1 day on-site training / retraining for 2–3 additional users per year (kit for training not included)
- Priority technical support — <24 hour response time, guaranteed
Instrument Qualification
IQ / OQ / PQ — audit-ready documentation
Tapestri® instrument qualification ensures your instrument is installed, operating, and performing to manufacturer specifications — meeting global laboratory and industry standards.
Mission Bio's Field Application Scientists conduct comprehensive qualification testing using certified tools and standards, providing complete audit-style documentation suitable for regulated environments including biotech QC and clinical research labs.
Installation Qualification
Verifies that the Tapestri instrument has been delivered, installed, and configured correctly in the intended environment according to manufacturer specifications.
Operational Qualification
Confirms that all instrument functions operate within defined limits under routine operating conditions, covering hardware, software, and interconnected systems.
Performance Qualification
Demonstrates that the instrument consistently performs within defined specifications during actual use, including reproducibility and accuracy validation with certified standards.
Why qualification matters
For biotech QC and regulated research environments, instrument qualification is a prerequisite for data integrity and regulatory confidence.
Audit-style documentation
Comprehensive written records provided with each qualification engagement, ready for internal audits or regulatory inspections.
Conducted by certified FAS
All qualifications are performed by Mission Bio Field Application Scientists trained on instrument qualification protocols.
Meets global standards
Qualification packages are designed to satisfy GxP, ISO, and CLIA laboratory standards for instrument lifecycle management.
Ready to get started?
Speak with a Mission Bio scientist to find the right service package for your research program.
